PanVell Support

PanVell is a lightweight network proxy client. This page provides help, frequently asked questions, and contact information.

PanVell 是一款轻量级网络代理客户端。本页面提供使用帮助、常见问题与联系方式。

Contact Us

Email: [email protected]

We usually respond within 1-2 business days.

联系我们

邮箱：[email protected]

我们通常会在 1-2 个工作日内回复。

Getting Started

1. Launch the app.

2. Import your own proxy configuration or subscription.

3. Select a node from your configuration.

4. Tap the connect button on the dashboard to start.

PanVell does not provide proxy servers. You need to supply your own valid configuration.

快速开始

1. 打开应用。

2. 导入你自己的代理配置或订阅。

3. 从配置中选择一个节点。

4. 在仪表盘点击连接按钮即可开始。

PanVell 不提供代理服务器，你需要自行提供有效配置。

Frequently Asked Questions

Do I need an account to use the app?
No. The core features work without any login. You can import your own configuration manually.
The connection failed. What should I do?
Make sure your configuration is valid and the node is reachable. Try updating your subscription and reconnecting.
Does the app collect my browsing data?
No. PanVell does not log, inspect, or sell your browsing history or network traffic. All configuration is processed locally on your device.
How do I remove the VPN profile?
Go to iOS Settings > General > VPN & Device Management, then remove the PanVell VPN configuration.

常见问题

使用应用需要账号吗？
不需要。核心功能无需登录，你可以手动导入自己的配置使用。
连接失败怎么办？
请确认配置有效且节点可用，尝试更新订阅后重新连接。
应用会收集我的浏览数据吗？
不会。PanVell 不记录、不检查、不出售你的浏览历史或网络流量，所有配置均在设备本地处理。
如何移除 VPN 配置？
进入 iOS 设置 > 通用 > VPN 与设备管理，删除 PanVell 的 VPN 配置即可。

Account Deletion

If you signed in with a provider account and wish to delete your account and associated data, please contact us at [email protected] with your registered email address. We will process your request within a reasonable time.

账号删除

如果你曾使用服务商账号登录，并希望删除账号及相关数据，请通过 [email protected] 联系我们，并提供你的注册邮箱。我们会在合理时间内处理你的请求。

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